When you outsource your IT, you essentially hand over all of your IT needs to a third-party vendor. They take over daily IT operations and support as well as future planning to meet your business and technology objectives
Outsourced IT is ideal for SMBs that have no formal IT department, but need IT systems to operate smoothly and reliably (not all SMBs rely on technology enough to invest in outsourced IT).
What are the benefits of outsourced IT?
Outsourced IT provides multiple benefits to the SMB by managing all IT operations. You gain access to IT professionals with skills and expertise similar to those employed by large corporations, at a fraction of the cost. They are able to jump right in, learn your IT environment, and begin providing the IT support you need.
A Proactive Approach to Help Desk Support
Another benefit of out-sourced IT is that it should include a “managed” component (they should also be a Managed Service Provider). Managed Services essentially amounts to preventative IT maintenance What this means for your business is that small IT problems are nipped in the bud as soon as they bubble up, and before they have a chance to compound into much bigger, more costly ones—something that most small business cannot do on their own.
Outsourced IT Staff Come to Your Office When You Need Them
While remote IT support is often adequate, you may need a more personalized approach. On-site IT support staff get to know your employees the same as if they worked there. You can’t beat the quality of service delivered by on-site IT support professionals who know your employees by name.
Cost Becomes a Scaleable Expense
Outsourced IT allows an organization the freedom to scale IT service up or down to meet business needs and budget. This flexibility makes outsourced IT support a great value for your company.